Refund Policy

At Snooze Tape, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a refund policy to ensure that you can return or exchange your purchase.

Eligible Items for Refund or Exchange

• We accept returns and exchanges on all products within 14 days of delivery as long as they are in new and unused condition, with all original packaging.
• Any items that are damaged or defective can be returned for a full refund or exchange.

Return Process

• If you would like to return or exchange an item, please email us at zzz@snoozetape.com.au with your order number and the reason for return.
• We will provide you with a return address and instructions on how to return your item.
• You are responsible for the cost of shipping the item back to us, but we will cover the cost of shipping the exchanged item to you.

Refunds

• Once we receive your return, we will inspect the item and process your refund within 7 business days.
• Refunds will be issued to the original method of payment.

Exchanges

• If you would like to exchange an item, please indicate the new item you would like to receive in your email.
• We will send the new item to you as soon as we receive the returned item.

If you have any questions or concerns about our refund policy, please contact us at zzz@snoozetape.com.au

Please note, that if the item is not returned in new and unused condition, with all original packaging and tags attached, or if the return or exchange is made outside of the 14 days of delivery, we may not be able to process a refund or exchange.